Category Archives: Uncategorized

Importance of Customer Feedback

“Customers want to feel their opinions are being heard. Listen to what they’re saying on social media and take action on their suggestions. Actively encourage input by conducting surveys about all aspects of the customer experience, including your customer service, … Continue reading

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Are You An Interactive Leader?

Originally posted on Shilpa's Knowledge Nuggets:
Having experienced a gratifying read, I’d like to share with you some solid research done on Interactive leadership by renowned gentlemen like David H. Burnham, the co-author of the McKinsey Award-winning Harvard Business…

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