Category Archives: Technology

Do you know that you are talking with a Chatbot?

There has been increased chatter on how Chatbots Provide New Opportunities for Self-Service. According to Gartner, by 2020, 30% of web browsing sessions will be done via voice rather than a screen. A new wave of enterprise applications harnessing intelligent … Continue reading

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Converting Feedback into Actionable Insights

Do you agree that the purchasing decision journey for consumers involves multiple steps? Many of these steps are now being captured, digitized, and transformed into metrics and data. As this data becomes an implied derivative of essential retail and consumer … Continue reading

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The Next Stage In The Insights Revolution

Predictions made by James McCormick and team in their Forrester article about AI and the insights revolution was truly thought provoking. They have mentioned that to liberate customer insights from the typical silos of data scientists and other analytics specialists, … Continue reading

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Journey of IoT so far…

For my friends who are interested in Internet of Things (IoT) Technology, I would like to share the results of a recent study conducted by Cisco. These results were discussed at the Internet of Things World Forum (IoTWF) which is … Continue reading

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