My name is Shilpa Gaddikoppula and I am truly passionate about customer success and the overall customer experience. I possess and leverage exceptional relationship-building skills and always looking to drive innovation, improvements and change. I have a proven track record of results, outcomes and positive business impact for our customers through influence and trust. I truly believe that “Sharing is Caring”, hence my goal is to share my knowledge about customer advocacy and success, importance of empowerment, self-awareness to increase productivity, importance of leadership, well-known customer support best practices, challenges and some useful tips. Thank you for your time and interest!